Privacy Policy
Last updated: April 1, 2026
1. Introduction
Valuationhelp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit valuationhelp.com and use our online valuation services.
2. Information We Collect
Information you provide:
- Name and email address (when creating an account or submitting a valuation)
- Images and descriptions of items submitted for valuation
- Payment information (processed securely by Stripe — we do not store card details)
Information collected automatically:
- Browser type and version
- Pages visited and time spent on pages
- IP address (anonymized)
- Device information
3. How We Use Your Information
- To provide and deliver our valuation services
- To send valuation certificates and receipts to your email
- To process payments through our payment provider (Stripe)
- To improve our services and user experience
- To respond to support requests
- To comply with legal obligations
4. Cookies
We use cookies for essential website functionality and, with your consent, for analytics purposes. You can manage your cookie preferences at any time using the cookie settings on our website.
Cookies we use:
- Necessary cookies: Required for the website to function (session, authentication)
- Analytics cookies: Google Analytics (opt-in) — helps us understand how visitors use our site
5. Data Sharing
We do not sell, trade, or rent your personal information. We may share data with:
- Stripe: Payment processing (PCI-compliant)
- Google Analytics: Website analytics (with your consent, anonymized)
- Email providers: To deliver valuation certificates and transactional emails
6. Data Security
We use industry-standard security measures including SSL/TLS encryption, secure data storage, and access controls. Payment data is handled entirely by Stripe and never touches our servers.
7. Data Retention
We retain your account data and valuation history for as long as your account is active. Item images are retained for the purpose of providing the service and generating certificates. You can request deletion of your data at any time by contacting us.
8. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at support@valuationhelp.com.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us at support@valuationhelp.com or visit our Contact page.